Live chat support tools generally appear as a pop-up on your website or in your app.
If you're considering adding chat to the channels where you offer support, start your search by reviewing this list of the 11 best live chat tools. Not only can live chat offer the same immediacy, it’s also less resource-intensive - and it’s the preferred support channel for many.įurther, chat tends to have the highest levels of customer satisfaction of any support channel at 73% – versus 61% for email and 44% for phone. Though phone support may be what many think of for live support, there’s another option: live chat. Offering live support can really take your customer experience to the next level. Maybe they’re not finding what they need in your help documentation, or they want to talk through an issue in real time, and email simply won’t cut it.
Sometimes customers want to talk to a live person.
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